Refund Policy
The KAYWEE Promise
At KAYWEE, we curate pieces that are meant to be cherished. We want you to be completely satisfied with your purchase. If for any reason you are not happy with your selection, we offer a hassle-free return and exchange policy designed with your convenience in mind.
Refunds Must Be Reported the Same Day
A refund (returning an item for your money back, rather than exchanging it) is only considered if you reach out to us on the same day your order is delivered. Reported after that day, a refund request cannot be taken forward. Please inspect your piece as soon as it arrives.
This same-day window applies to refunds only. If you'd prefer a different piece instead of your money back, our regular 7-day exchange window below still applies.
7-Day Exchange & Refund Window
Once approved, an exchange or refund is completed within 7 days, inshaAllah. To be eligible, your item must be:
- Unused and in the same condition that you received it.
- In the original packaging with all tags and certificates intact.
- Accompanied by the receipt or proof of purchase.
Refunds & Processing
Once your return is received and inspected at our atelier, we will email you to confirm we've received it, followed by the approval or rejection of your refund.
If approved, your refund is processed and credited to your original method of payment within our 7-day window. Please note that bank processing times may vary slightly on their end.
Non-Returnable Items
To ensure hygiene and quality standards, the following items cannot be returned or exchanged:
- Gift cards and digital vouchers.
- Sale items (only regular-priced items may be refunded).
- Customized, engraved, or personalized jewelry.
- Pierced earrings (for hygiene reasons).
Who Pays for Shipping
To initiate a return or exchange, please contact our concierge at shopkaywee@gmail.com for instructions.
You → Us
You're responsible for courier costs sending the item back to our atelier. Shipping costs are non-refundable, so for a refund, this cost is deducted from the amount returned to you.
Us → You (Exchange)
For an exchange specifically, we cover the courier cost of sending your replacement piece back to you, at no charge on your end for that leg.
Questions? We are here to help.
Contact Concierge